TfL Launches its Face Covering Exemption Badge


This morning, TfL launched its Face Covering Exemption Badge.

We introduced a downloadable exemption card for the small number of customers who are not required by law to wear face coverings earlier this year. However, we recognise that for some wearing a badge might make it easier for to them be identified as exempt, and so have introduced one to give our customers that option. This approach was also taken for the hugely successful Please Offer Me A Seat (POMAS) badge and card. An image of the badge can be found at the end of this email. Please do let me know if you would like this image in a different format.

Ordering the badge

Customers will be able to request the badge online in the same way they request the POMAS badge and delivery time is approximately 2-3 days. Similar to the POMAS badge and card, we do not ask customers to provide proof of eligibility to download the card or request the badge. 

If a customer does not have access to the website, they can call the Contact Centre 0343 222 1234 who can send one in the post. Charities and organisations are also able to bulk order badges in boxes of 50. If your organisation would like to place a bulk order please send through your details in response to this email, including number of boxes required, contact name and address for delivery. I will then pass these onto the supplier. 

Face covering compliance on the network

It’s important to remember that we’ve seen very high levels of compliance when it comes to wearing face coverings on public transport – more than 90 per cent compliance rates at the busiest times of the day.  This is a clear indicator that our customers are playing their part in keeping their fellow passengers, and our staff, safe.  

We hope that customers will continue complying with this requirement and protecting others.  The badge is an aid for those who are legally exempt from wearing a covering and we encourage customers to only use the badge if this exemption applies to them. 

Communicating to customers who are exempt

We would be very grateful if you would be happy to cascade this information across your networks and on social media so we can ensure we reach as many customers as possible who might benefit from wearing the badge.

Do let me know if you would like any further information for this and I will be happy to provide. 

Kind regards,


Badge Design

TfL Launches its Face Covering Exemption Badge

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