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Post Office, ATM & Bank closures and their effect on Older People Briefing Paper January 2019

The way people are accessing their money is changing. Whilst the increased use of technology and cashless services has been beneficial for many, there are still millions of people who rely solely on notes and coins for monetary transactions.

Cash usage has dropped dramatically over the past decade, by roughly a half, with the introduction of cashless payment methods and the increased use and security of online shopping. Furthermore, the UK has lost almost two-thirds of its bank branch network in the past 30 years, leaving a fifth of households more than 1.8 miles from their nearest current account provider. There have been 2900 branches close in the last 3 years alone.

Post offices banks ATMs and Older People briefing paper January 2019

Resourcing Older People’s Employment Support (ROPES) project

There have been a spate of articles and comments around ageing in the Guardian this last week with older baby boomers starting to show an interest in promoting the positive benefits of ageing and the contribution that older people make. We hope that this can be used by all of us to promote the positive aspects of ageing, the many benefits that we older people bring, the advantages of having an appreciation of the ageing process, and the pleasures of collective discussion and action.

Wise Age is pleased to announce that we successfully completed our Resourcing Older People’s Employment Support (ROPES) project which was funded by Trust for London. We were able to help train up over 80 voluntary and community organisations towards a better understanding of both the barriers facing older working age people in employment, and how to help overcome them.

As a result, we have been able to research and build up a library of information and best practice both for older people looking for work, and for employers seeking to benefit from an age diverse workforce, and at the same time provide templates and information to agencies working to help older people back into employment and self- employment. This will be made available for all in the near future on our website. We are also hoping to publish, in the near future, two handbooks we have produced – An Employers Guide and a Guide for Unemployed Seniors.

PAiL Conference – Celebrating the Diversity of Older Londoners

PAiL is organising a further conference this year on 22nd February 2019 around the topic of Celebrating the Diversity of Older Londoners. We will have experts talking about the contribution of older women and men in London from different ethnic and cultural groups, from the LGBT+ communities, and by people with and without disabilities. We hope to promote our good work in such fields as employment, the economy, culture, caring and volunteering, as well as raise the ongoing issues of discrimination and exclusion. The conference will finish with group discussions, leading to agreed Recommendations for the Mayor to consider when implementing his progressive strategies for London.

This free event is being held at City Hall from 10 am on 22nd February as part of the
Mayor’s commitment to their Equality, Diversity and Inclusion strategies. Please register on the Eventbrite link below, and we ask that you pass on details to anyone else who may be interested in attending

A new strategy for equality, diversity and inclusion in London

On 10 May, the Mayor of London published a new strategy for equality, diversity and inclusion in London.

The publication of ‘Inclusive London’ follows a consultation and evidence-gathering process with London’s communities and key stakeholders – which included Positive Ageing in London. The strategy contains the Mayor’s strategic objectives to help address the inequalities, barriers and discrimination experienced by different groups of Londoners.

You can read it by clicking here.

A conference on life long learning

Join us for the next in our series of conferences and focus groups, on issues affecting older Londoners. This free, half-day conference will focus on life long learning.

Wed 23 May 2018, 10:30

336 Brixton Road, London, SW9 7AA

Click here to RSVP

Expert speakers will be talking about life long learning and older people, including experiences of the U3A, over 60s wishing to become post graduates, training and educational opportunities for both employed, unemployed and retired older people.





Topic Speaker


Arrival and registration


Introduction and overview of older people and Life Long Learning Chris Walsh – Chair of PAiL and Age Platform (UK Branch)


Curiosity and later life challenges – the Ransacker experience



Hilary Farnworth – Ransackers



Later Life Health Awareness Workshops Eleanor van den Heuvel – Brunel University – Ageing Studies and Dementia
12.15 ‘Active Minds – still Learning’: why we’re setting up a campaign John Miles – Association of Education and Ageing


Lunch and networking
13.40 Life Long Learning – the changing perspective of older people and the differences in lifestyle choice Professor Alex Murdock, – Professor – Emeritus and

London South Bank University




Focus groups on key issues, concerns and recommendations relating to LLL and older people


14.50 Tea/Coffee Break


Facilitated discussion. Key points to be raised from the meeting towards the Mayor of London’s strategy on Skills and Education.




There will be refreshments and a light lunch (courtesy of our Big Lottery Awards for All grant).

A response from the Department for Exiting the EU

At last after a period of several months we have received a reply from the Brexit Department, confirming our report outlining older people’s concerns relating to Brexit has been passed onto officials from the Department for Exiting the EU.

The response highlighted that the Government is aware of the concerns regarding the concerns of older people in relation to the UK’s exit from the EU. It reassured us that Ministers from the Department for Exiting the EU (DExEU) have undertaken more than 350 recorded DExEU-organised engagements with stakeholders from every sector of the UK economy since July 2016 and attended over 80 roundtable meetings on a wide range of topics, both independently and jointly with Ministers from other Government departments.

We hope that our report  is listened to, but if any of our members or supporters wishes to raise these issues further please download the recommendations and raise them with  your local candidates / political representatives  or at hustings.

For more details of our list of recommendations click here.

London’s silver economy

By 2050, estimates suggest that people aged over 65 will outnumber children under five. This is creating a new and powerful consumer class, and presents new opportunities for life-long work and employment – a new silver economy.

The Mayor of London’s draft plan for an inclusive and growing economy is currently out for consultation. But does the plan harness the potential of London’s growing silver economy?

Positive Ageing bought together older Londoners, along with businesses and the third sector to to discuss how the mayor’s new economic strategy supports older working people.

5 presentations on older workers & employment…

We’re pleased to share the five presentations from the event, please click to download:

Challenges for older Londoners in a post-Brexit Britain

Last week Chris Walsh joined a group of retired trade unionists for a discussion on Brexit and the rights of older workers. The meeting, with the London and South East TUC Retired members, was a continuation of the work Positive Ageing in London and partners have been doing to raise the concerns and challenges facing older people in a post-Brexit Britain.

Common ground for concern

Positive Ageing believes that regardless of whether people voted Remain or Leave, there is common ground for concern; The rights and protections older people currently have under EU law – rights as workers, as consumers, as members of the public, as well as rights which protect our environment – may get watered down. This is why Positive Ageing in London support a Bill of Rights which will enshrine older people’s rights under the EU into British law.

Partnership working

The discussion also explored how Positive Ageing can develop partnerships to improve the lot of pensioners and older workers in a post-Brexit Britain. Chris hopes to continue this work on age equality with Trade Unions, to further protect the rights of older working people.

See our previous work on Brexit

Digital Inclusion Conference


The  Mayor of London is currently developing a new Smart London Plan. This will set out how he plans to deliver better digital services, increase digital inclusion and improve cyber-security. It will also show how he plans to use technology to deliver his economic, environment, and transport strategies.

The possibilities allowed by technology are truly exciting, but we must think about how they impact older Londoners.

Join Positive Ageing in London and Age Platform Europe (UK section), with help from Wise Age Ltd, on Thursday 22 February 2017, for a conference to discuss how the needs of older people in should be addressed in this strategy.

The Digital Inclusion Conference will feature a series of expert speakers, but importantly this is an opportunity for you to have your say. We will run two break-out sessions to get your input, and we will draw on the discussions throughout the day to produce a written submission for the mayor’s Chief Digital Officer.

Key questions we will explore include:

  • What type of considerations should the mayor have in developing this strategy?
  • How should the mayor tackle digital exclusion among older Londoners?
  • What barriers do older people face in getting online?



Thursday, 22 February, 2017 

10.30 – 3.30 pm

Europe House, Smith Square, London

Time Item Speaker
10.30 Arrival & registration
11.00 Introduction Mr Chris Walsh, Chair of Positive Ageing in London, and Chair of Age Platform (UK Branch)
11.15 IT use in rural & urban locations, findings from the Technology In Later Life (TILL) project Presentation by Dr Hannah R. Marston, Health & Wellbeing Priority Research Area, The Open University
11.45 Lessons from Europe  Presentation by F Moira Allan, Pass It On Network France
12.15 Impact of digitalisation on older people, benefits and problems Presentation by Professor Stuart Anderson, University of Edinburgh
12.45 Developing the Smart London Plan Presentation by the GLA (TBC)
13.15 Lunch & networking
13.45 New and current advances in use for IT for and by older people Presentation by Freddie MsMahon,  Innovation and digital entrepreneur
2.15 Activity #1 Focus groups to explore key issues, concerns and in relation to the Digital Inclusion strategy, an opportunity to put forward recommendations.
3.00 Activity #2 Large discussion – presented by group facilitators –  followed by discussion on key points to be raised from the meeting to be sent by us as our contribution on the Mayor of London’s strategy on Digital Inclusion from the perspective of older Londoners.
3.30 End

Three Upcoming PAiL Meetings

PAiL has received funding from Awards for All PAiL has now organised 3 events for the next 3 months which we hope you all will be able to attend.

The first is our PAiL Committee meeting – which has been postponed from this Friday due to the rail strike and anticipated travel disruption too next Thursday -January 18th from 11 am to 1 pm at the Age UK London meeting room at Tavis House 1-6 Tavistock Square.

This invite is for any of our members who wish to be more actively involved in helping to organise and plan our events and to have a say in our development as an organisation as well as we need more people to join the Exec. Please send me an RSVP if you wish to attend to and we will send you the agenda (there is only enough room for 12- 1 6 people so we need to have confirmed numbers).

We now also have organised 2 conferences to be held at Europe House – the first on February 22nd on the subject of Digital Inclusion and the use of ICT by and for Older People. People can arrive at 10.30 for an 11 am start and will continue to 3.30. There will be a light lunch provided.

The second will be on Older People, Economic Development and Employment held between 11 – 3.30 on March 19th at Europe House, also with a light lunch provided.

RSVP if you wish to attend these events to